SHIPPING AND RETURNS
1. Delivery of the ordered goods
The products ordered through the online store are delivered by courier. Deliveries are made throughout Europe.
Upon delivery, the recipient signs the AWB confirming the delivery in full and without missing the ordered products.
The delivery is carried out in accordance with the conditions indicated for the delivery method in the shopping basket, in the terms described in the Basket. In case of extraordinary circumstances, the Company reserves the right to extend the term for delivery, informing the User in due time.
The products are delivered to the recipients in person against a signature, and larger parcels (after the assessment of the people who carry out the delivery) are delivered at the entrance of the building. In case of impossibility or difficulty of personal handover to the recipient, the parcels are handed over as follows:
For work address - person with a job at that address, mentioning the name of the person who received the parcel.
For home address – family member, mentioning the name of the person who received the package.
In case of impossibility of delivering the package, not due to the fault of the Company or the courier, the person making the delivery calls the phone number indicated for contact with the customer, in order to establish the headquarters of the courier company where the customer will be able to receive. command.
In case of impossibility of handing over the package, not due to the fault of the Company or the courier and the impossibility of contacting the customer, the distance sales contract is automatically terminated.
Delivery is made within 2 (two) - 5 (five) working days, from the data processing of your order. Orders placed after 4 p.m., as well as on Saturdays, Sundays or official non-working days, are processed on the next working day.
2.Returns and complaints about products
How do I return?
Contact us via live chat or via email in order to get the return form.
What items are returnable?
You have 14 days to cancel the order and you need to return it within the next 14 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
They must be in original condition with all tags still attached
For clothing, unwashed and unworn
In the original packaging
Free gifts or promotional items are not returnable!
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days.